IT Workshop- Increasing Cust Serv Through Effective Proj Mgt

Dr. Kenneth Hasledalen, presents this FREE two and one half-hour interactive workshop focusing on customer service technology and the use of project management to enhance customer service. Using instructor led presentation and hands-on team case studies; he addresses the use of
project management for customer service efforts.

Currently this is the only workshop scheduled.

Workshop Objectives
Participants enhance their understanding of customer services, customer service tools, and the relationship of project management to customer service during presentation. The workshop highlights customer service and project management through two hands-on team based case studies.

Who Should Attend
Information technology professionals (both management and staff) who are concerned about improving their organization?s customer service support through technology and the use of project management. Additionally, anyone who wants to increase understanding of customer service technologies will benefit from this workshop.